FAQ

How long does delivery take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 4–7 business days. The total estimated delivery time is 5–10 business days from the date of purchase.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders within the United Kingdom.

Where do you ship?

Currently, Yorkshire Ladieswear ships exclusively to customers located in the  United Kingdom.

What is the order cut-off time?

Orders placed before 3:00 PM (GMT+00:00) London will begin processing the same business day. Orders placed after this time will be processed on the next business day.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to appear in the carrier’s system.

What should I do if my tracking information has not updated?

Tracking updates may take up to 48 hours after shipment. If there is still no update after this period, please contact our customer support team for assistance.

Can delivery delays occur?

While we strive to deliver all orders on time, delays may occasionally occur due to weather conditions, carrier disruptions, or high shipping volumes.

What happens if I enter an incorrect shipping address?

Customers are responsible for providing accurate shipping information at checkout. Yorkshire Ladieswear is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

What payment methods do you accept?

We currently accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Maestro

Is my payment information secure?

Yes. All transactions are protected using SSL encryption and processed through secure payment gateways that comply with PCI-DSS security standards.

Do you store my credit card information?

No. We do not store or have access to your payment card details.

When will my payment be charged?

Payment is processed immediately when your order is placed and successfully authorized.

What currency do you use?

All prices and transactions are processed in British Pounds (GBP £).

Are taxes included in the price?

Yes. All applicable taxes are included in the displayed product prices.

What happens if my payment fails?

If payment authorization fails, your order cannot be completed. You may try another payment method or contact us for assistance.

What is your return policy?

You may request a return within 30 days of delivery.

What items are eligible for return?

Returned items must:

  • Be unused, unworn, and unwashed
  • Be in original condition
  • Include all original tags, labels, and accessories
  • Be returned in original packaging
  • Be accompanied by proof of purchase

Are returns free?

Yes. Approved returns include a prepaid return label, and return shipping is completely free.

Are there any restocking fees?

No. We do not charge restocking fees, handling fees, or any other return-related fees.

What items cannot be returned?

We cannot accept returns for:

  • Worn, used, damaged, or washed items
  • Items missing original tags, packaging, or accessories
  • Returns submitted after the 30-day return period

How do I start a return?

To initiate a return:

  1. Contact customer support with your order number and reason for return.
  2. Wait for return approval and instructions.
  3. Pack the item securely in its original packaging.
  4. Attach the prepaid return label and ship the package.

Do you offer exchanges?

No. We currently do not offer direct exchanges.

If you would like a different size, color, or item, please return the original item and place a new order after your refund has been processed.

How long does it take to receive a refund?

Once your returned item has been received and inspected, refunds are processed within 7 business days.

How will I receive my refund?

Refunds are issued to the original payment method used when placing the order.

Will I receive confirmation of my refund?

Yes. You will receive a confirmation email once your refund has been initiated.

What should I do if I receive a damaged or incorrect item?

Please contact us within 30 days of delivery and provide:

  • Photos of the item received
  • Photos of the original packaging
  • Photos of the shipping label

We will review the issue and arrange either a replacement or a full refund.

What if my order shows as delivered but I have not received it?

Please contact us as soon as possible. We may work with the shipping carrier to investigate and verify delivery details.

Can I cancel my order?

Yes. Orders may be canceled before 3:00 PM GMT+00:00 (London) on the same day they are placed.

Can I cancel an order after it has been processed?

No. Once an order has been processed or shipped, it cannot be canceled. You may return the item according to our Return & Refund Policy after delivery.

Contact Us

If you have any questions about your order, shipping, payments, returns, or refunds, please contact us:

Shop Name: Yorkshire Ladieswear
Phone: +44 113 257 1145
E-mail: info@yorkshireladieswear.shop

Address: 2a Rodley Ln, Rodley, Leeds LS13 1HU, United Kingdom

Business Hours:
Monday – Tuesday: Closed
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: 9:30 AM – 5:00 PM
Sunday: Closed

Time Zone:
(GMT+00:00) London